Frequently Asked Questions About Resetting the Exergen Temporal Scanner

What is the Exergen Temporal Scanner?

The Exergen Temporal Scanner is a non- invasive thermometer used to measure body temperature. It uses infrared technology to scan the temporal artery in the forehead and provides accurate readings within seconds.

Why would I need to reset my Exergen Temporal Scanner?

Resetting the Exergen Temporal Scanner can help resolve any technical issues or errors that you may encounter while using the device. It is a troubleshooting step that can be performed before seeking professional assistance or contacting customer support.

How do I reset my Exergen Temporal Scanner?

To reset your Exergen Temporal Scanner, follow these steps:

1. Remove the batteries from the scanner.
2. Leave the batteries out for at least 10 seconds.
3. Reinsert the batteries into the scanner and make sure they are properly aligned.
4. Turn on the scanner and it should be reset.

Will resetting the Exergen Temporal Scanner erase my saved readings?

No, resetting the Exergen Temporal Scanner does not erase any saved readings. Your previous temperature measurements will remain intact.

My Exergen Temporal Scanner is not powering on after resetting. What should I do?

If your Exergen Temporal Scanner doesn't power on even after resetting, try the following:

• Check if the batteries are properly inserted and if they have enough charge.
• Try replacing the batteries with new ones.
• Ensure that the battery compartment is clean and free from any corrosion.
• Verify that the battery contacts inside the scanner are not damaged or dirty.
• If the issue persists, it is recommended to contact Exergen customer support for further assistance.

Is there any other way to troubleshoot my Exergen Temporal Scanner?

Yes, apart from resetting the device, you can also try the following troubleshooting steps:

• Ensure that the scanner lens is clean and free from any smudges or debris.
• Check if the forehead is free from sweat or excessive hair. Clean and dry the forehead before taking a measurement.
• Make sure the scanner is held perpendicular to the forehead and at the correct distance, as mentioned in the user manual.
• Avoid exposing the scanner to extreme temperatures or direct sunlight.
• If none of these steps resolve the issue, contact Exergen customer support for further assistance.

Can I use the Exergen Temporal Scanner on infants?

Yes, the Exergen Temporal Scanner is suitable for use on individuals of all ages, including infants. It provides a convenient and non-invasive way to measure body temperature accurately.

How accurate is the Exergen Temporal Scanner?

The Exergen Temporal Scanner is clinically tested and proven to provide accurate temperature readings. It has even been used in thousands of hospitals and clinics worldwide. However, it is important to follow the instructions carefully to ensure accurate results.

Is the Exergen Temporal Scanner covered by a warranty?

Yes, the Exergen Temporal Scanner typically comes with a limited warranty. The specific warranty terms may vary, so it is advisable to refer to the warranty information provided by Exergen or contact their customer support for more details.

Can I use other brands of batteries in my Exergen Temporal Scanner?

It is recommended to use the batteries specified by Exergen in the user manual. The use of other brands or types of batteries may affect the performance of the device or void the warranty.

Where can I find additional support or information about the Exergen Temporal Scanner?

For additional support or information, you can visit the official Exergen website or contact their customer support directly. They will be able to assist you with any questions or concerns you may have regarding the Exergen Temporal Scanner.