Frequently Asked Questions About Our Kennels for Boarding Dogs

1. What Are the Operating Hours of the Kennel?

Our kennel is open for drop-off and pick-up from 8 AM to 6 PM, Monday through Saturday. We are closed on Sundays to provide our staff with a day of rest. If you need to pick up or drop off outside these hours, please contact us in advance to make special arrangements.

2. What Should I Bring When Boarding My Dog?

When boarding your dog, it’s essential to bring the following items:

• Your dog's food (to maintain their regular diet)
• Any medications your dog is currently taking
• A comfortable bed or blanket to help them feel at home
• Favorite toys to keep them engaged
• Updated vaccination records

3. How Do I Know If My Dog Is Safe?

Your dog’s safety is our top priority. Our kennels are designed with robust security measures and are supervised 24/7 by trained staff. We maintain a clean and sanitary environment and ensure all pets receive proper vaccinations. Additionally, we conduct regular health checks on all dogs to monitor for any signs of illness.

4. Do You Require Vaccination Records?

Yes, we require all dogs to be up-to-date on vaccinations, including Rabies, Distemper, and Bordetella. Please present your dog's vaccination records at check-in. This requirement helps ensure the health and safety of all dogs in our care.

5. What Is Your Cancellation Policy?

We understand that plans can change. We request that cancellations be made at least 24 hours in advance to avoid a cancellation fee. However, if you're unable to provide 24-hour notice, we will do our best to accommodate your situation. Please contact us directly to discuss your options.

6. Are There Any Breed Restrictions?

We welcome dogs of all breeds at our kennel. However, for the safety of all pets, we do ask that aggressive breeds or any dogs with a history of aggression be discussed with our staff beforehand. We assess each dog individually to ensure a safe environment for all boarders.

7. What Activities Are Available for Boarding Dogs?

We believe in keeping your dog happy and engaged while you are away. Each day, our boarding dogs enjoy:

• Group playtime in a safe, spacious area
• Individual exercise walks
• Interactive games designed to stimulate their mind
• Relaxing nap times in comfortable surroundings

8. Can I Tour the Kennel Before Boarding?

Absolutely! We encourage prospective clients to visit our facility before booking. Tours help you see our clean, safe environment and meet the staff who will be caring for your dog. Please call ahead to schedule a visit.

9. Will My Dog Have Access to Outdoor Space?

Yes, all our boarders have access to outside play areas throughout the day. Fresh air and outdoor time are vital for your dog's well-being, and we ensure that they have ample opportunity to enjoy it.

10. What If My Dog Has Special Needs?

We strive to accommodate dogs with special needs, including dietary restrictions and medical concerns. Please disclose any special requirements during the booking process, and we’ll do our best to cater to your dog’s needs.

If you have any additional questions or concerns, feel free to contact us. We look forward to providing a safe and enjoyable boarding experience for your beloved pet!